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Here in this section of reports you can keep track on CCOs, Waiting time, Customer feedback reports, and you can see how many counters are active and running, daily reports, every center SMS reports, And also Monthly center data reports.
CCO / Counters
Waiting Time
Data Reports
SMS Reports
Rating Reports
CCO / Counter Wise Reports
Waiting Time Reports
Executive Summary Reports
Customer Rating Reports
No. Of Counters Active Per Hour
Un-available Data Reports
View Daily Data Reports
Center SMS Reports
Monthly Center Data Reports